Returns & Exchanges
At RayNeo.EU, we want you to be completely satisfied with your smart eyewear experience, which is why we offer a 14-day return window for all products in their original condition. If your device doesn't meet your expectations, our streamlined process ensures a quick and transparent exchange or refund.
Initiate Your Request
Contact our support team via the online portal or email within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your RayNeo device in its original packaging, including all cables, accessories, and manuals to ensure a full refund eligibility.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend keeping your tracking receipt for reference.
Inspection and Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing